1 hour ticket response
Quick assistance is our foremost objective and that is why we have a team of accomplished customer service technicians who are prepared to offer a fast answer to any question that you might possibly have. Simply open your helpdesk ticket from the Online Control Panel and we will respond back to you within sixty minutes at the latest. Actually, we strive hard and aim for a 20–minute trouble ticket response time.
An Exceptional Tech Support Service
Each member of our technical support staff has several years of experience in the Linux shared hosting plans realm and most of them have worked for us for at least 5 years. They all are eager to respond to all your requests in the most efficient way possible.
An Intuitive Help Section
Built into the Online Control Panel is an easy–to–navigate Help Center, which offers you various information sources. You can browse through a constantly updated knowledge base featuring web hosting account administration articles and site administration articles, check out our how–to video tutorials or examine our F.A.Q. library.