Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center built into Web and Host Service’s Online Control Panel features a collection of help articles and regularly asked questions. Aimed towards solving any common issue that you may possibly encounter, they are contributed by our support team of trained technicians.

  • Top quality support service

  • Instructional Videos

  • If you wish to see how an action is accomplished or how an issue is sorted out, instead of just reading about it, have a look at our selection of step–by–step video tutorials. They cover many different issues and will help you quickly understand how to work with the Online Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 help desk support service and feature a 60–minute ticket response guarantee. Our qualified tech support engineers will be online for you around the clock and will sort out any issue that you may possibly have within maximum 1 hour after the ticket submission. In the majority of instances, a response will be provided to you in less than 20 minutes.