Customer Support Channels
A 1–Hour Response Time Guarantee
We offer a 60 min response guarantee for any trouble ticket or email that you submit to our technical support team. We will quickly respond to all the typical inquiries and forward right away the matter to our server administrators in case any further assistance is needed. If you take advantage of our Managed Servers package, we will perform any of the included services at a time that has been agreed upon beforehand.
A Top–Quality Client Care Service
Should you require any help using the Online Control Panel or with any of the applications that we’ve installed on the server on your behalf, don’t hesitate to contact our customer support team anytime through the ticketing system. What’s more, in case you require assistance managing your server, you can make use of the Managed Servers package, that includes Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting procedures, data backup space, etcetera.
A User–Friendly Help Section
We have equipped our Online Control Panel with a circumstantial knowledgebase, which includes in–depth explanations of all its features and functionalities. Besides, we have prepared detailed video tutorials that will further disclose to you how to carry out a certain operation or troubleshoot a commonly experienced issue. The educational articles and the tutorial video clips are easily accessible from every Online Control Panel section through the Videos and Help buttons in the top right corner.