Although this isn't the keyaspect to recognize a trustworthy shared hosting supplier from a bad one and a reseller from an actual supplier, the option to call and talk to a live person is an indicator that you are not using the services of a one-person company and that you can reach someone whenever you need assistance. The phone support for hosting services may range from basic to dedicated, thus the problems which can be resolved with a call vary based on the specific company. In most cases, these matters are simpler and feature billing or first level tech issues because more complex tasks generally require a support ticket where both you and the sysadmins can follow the proceedings with a particular issue. Still, having the option to call your service provider can save you a lot of time and efforts for the multitude of small issues which may eventually appear when you manage your hosting account.
Phone Support in Shared Hosting
As we have live phone support 14 hours per day, you are able to contact us and speak with our customer support representatives to get more info about all of the Linux shared hosting plans that we supply and make sure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we have phone numbers on as many as 3 different continents so you are able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to phone us about general and billing matters, and about some tech issues. In case the problem is strictly technical or it requires longer time to analyze, you should use our ticketing system, which will allow both you and our tech support team to keep track of the information supplied by either side.
Phone Support in Semi-dedicated Servers
Any time you need more information regarding the Linux semi-dedicated plans that we supply, you are able to call one of the three support lines that we have across the globe - in the United States, the United Kingdom and Australia. In this way, you will be able to check in advance if our solutions will be appropriate for your web sites. In case you are already our customer and you've got a semi-dedicated account, you are able to get in touch with us on the phone for 14 hours a day about any kind of billing or basic questions. For entirely technical problems you are able to employ our ticketing system to get in touch with our technical support as sometroubles simply require additional time to be taken care of, still we will assist you over the phone with quite a lot of minor technical issues as well, saving you the time and efforts.