If you ever have any queries concerning the web hosting service or you face a problem with your websites, you’ll have to contact the respective web hosting provider’s technical support team. It may not matter how promptly they will answer when you have a general enquiry, but an issue such as a thwarted software app update, for instance, may result in your website becoming broken or unreachable on the web. And the longer you have to wait for the support team to lend a hand, the longer the website will be offline. If you offer goods or services online, any outage will destructively influence your site and you can lose existing or prospective visitors. Lots of web hosting providers, particularly resellers, respond to support tickets and emails within twenty four hours, but in the online space this is much too long, since visitors will rarely go back to a website that’s not working properly over a long stretch of time.
One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared hosting plans
and you have a question or run into an obstacle, you can touch base with us 24-7 by posting a tech support ticket or by sending an e-mail and we promise that you will receive a reply in no more than 60 minutes. In case the issue can be solved, we will do it before we get back to you, while if there is something that you need to do on your end, we will supply you with all the required details – what possible solutions to try out, what settings to check, and so on. Usually, you’ll get a response within no more than thirty minutes, which goes to say that waiting for hours and hours or even for more than a day to get support is something out of the question. Our one-hour reply time guarantee is valid for any question that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
package from us, you can take advantage of our extremely fast support service. You will receive a reply to any trouble ticket posted from the web hosting Control Panel or e-mail sent to our technical and client support staff in no more than 60 minutes. The response time is guaranteed and it is valid regardless of the matter – technical or billing. It often takes substantially less time to investigate and sort out a problem. We’ll supply you with more information in case the solution involves something that has to be done on your end. If you touch base with us during public holidays or weekends, the response time will be precisely the same and given that our support team is working around the clock, you will get instant assistance for virtually any general, technical or billing issue regardless of the hour.