A live chat is one of the several methods of communication offered by some web hosting suppliers as a part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand a word compared to a phone call with a representative. Furthermore, if the trouble that you have needs some time to be investigated and dealt with, you will be able to do something different in the meantime rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service free of charge as long as you have Internet access even if your website hosting provider is located in a different country and they do not have a local phone number that you can call.
Live Chat Support in Shared Hosting
We supply a live chat support service for all Linux shared hosting plans
that we offer and we will support you with almost everything live. In case you do not have an account with us yet, we're able to provide you with more details about the plans so as to help you to pick the most suitable plan. If you are a current client, we can help you with any billing or general issue along with with numerous common tech troubles, for example an email address setup in a desktop email client. When you cannot give us a call for some reason or you're in some country where we don't have a local phone number, the live chat will be the best choice to get in touch with us. Of course, some matters require more time to examine and test, therefore you'll have to open a ticket to our technicians, but nonetheless, we will save your time and help you with various troubles on the chat.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all our future and current customers. In case you are looking for a new website hosting account, you're able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated plans
so as to pick the optimal package for your sites. In the event that you already have an account with us, we'll be able to assist you in a timely manner with general, billing and 1st level technicalmatters. Although in some cases you'll need to open a support ticket as there are things that can't be resolved on the live chat, we'll be able to help you with various standard jobs, such as installing an e-mail account in an email client or forwarding one domain to another one. In this way, you will benefit from quick assistance and you'll save a long time.