There are a number of ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you select is a trouble ticket system. It is the easiest method of correspondence for a number of reasons. In the event that no support staff representative is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy/paste large bits of info without needing to worry about typos, and if a particular issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in one location, so either party can always see the comments left by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to instructions, you’ll have to use no less than 2 different admin consoles and this number might rise in case you’d like to administer a number of domain names. In addition, many hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with numerous other web hosting providers, the support ticket system that we use with our Linux shared hosting plans is an essential part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t need to memorize several sign-in names and passwords, since you will be able to manage your tickets and the hosting account itself in one single place. So, in case you have an inquiry or bump into a difficulty, you can touch base with our technical support staff representatives instantly. Our system features a clever search option. This suggests that even if you have opened a ton of tickets through the years, you’ll be able to track down the one that you need without any hassle. Besides, you can read knowledge base tips for troubleshooting commonly faced obstacles.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything from one location, so we’ve implemented a support ticket system into the custom-developed Hepsia hosting Control Panel, which comes with each and every semi-dedicated server account. This will permit you to manage the communication with our customer service staff together with your disk space, which implies that you will not need to remember an additional logon name for some other admin console. You will be able to send a new ticket or to check the status of an old one with no more than a few clicks whilst you are browsing the content within your account. In addition, you can look through older tickets using a clever search box or have a look at relevant knowledgebase articles with solutions to commonly experienced predicaments. The built-in trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being just sixty minutes, so there will always be someone to help you out.