There are a number of ways to touch base with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you select is a trouble ticket system. It is the easiest method of correspondence for a number of reasons. In the event that no support staff representative is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy/paste large bits of info without needing to worry about typos, and if a particular issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in one location, so either party can always see the comments left by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you need to provide info or to adhere to instructions, you’ll have to use no less than 2 different admin consoles and this number might rise in case you’d like to administer a number of domain names. In addition, many hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for an answer.