24/7 Customer Support
Why is the availability of a good quality customer support service essential on today?s hosting marketplace? Which are the common customer support channels?
The customer support that you'll get from your shared hosting company is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical problem with an existing account. Prompt and correct info regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine website hosting supplier not from a reseller. If you get a hosting account through a company that does not own its servers and it can't access them immediately, it is almost certain that you'll wait for a few days to receive an answer to any query, therefore your web sites may stay offline for ages. However, a provider that offers various means of communication and has a tech support crew available any time will assist you to right away and help you limit or fully avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
All our Linux shared hosting plans
include 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting services well before you make a purchase or you're a current customer and you have any kind of question or some problem, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex matters or any issues that need additional time to analyze and deal with. Unlike various other website hosting suppliers, our trouble tickets come with a guaranteed max reply time of just 1 hour, thus regardless of what the problem is, it will be resolved on time and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you get a semi-dedicated server
account from us since we have phone and online chat support for billing, pre-sales and basic questions. Our representatives will assist you to pick the best plan or supply you with information about our servers, so as to confirm whether the system requirements for your web sites are met. When you are a current client, you also have the option to get in touch with us via e-mail or through our ticketing system, which is accessible through the Hepsia hosting Control Panel. We guarantee that whenever you employ these 2 methods of contact, you will get a response within less than an hour and that’s 24/7, which includes weekends and public holidays. If you've used the web hosting services of other companies, even big ones, you can compare the reply time considering that it ordinarily takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
Using our Linux VPS servers
, you'll never need to wait for more than 1 hour so as to get assistance for any issue that you could encounter with the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets which you open via your billing Control Panel or emails which you send to our technical support team. We have local phone numbers in a couple of countries globally as well as a live chat service where we can easily assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the numerous means of communication, so whatever your question or problem is, there is always someone to help you out in a timely manner. If you need help with third-party software, that you cannot install or which gives you problems, you will be able to benefit from the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we supply feature 24/7 support through several means of communication and with a 1-hour max reply time warranty. In case you want to find out more about the plans or you have some billing or general questions, you're able to call one of the local numbers that we have globally or you could use our live chat support and talk to a live agent. For solely technical issues that require the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to keep track of a given problem. The response time for them rarely is more than 30 mins, therefore you can forget about waiting for a whole day so as to receive help. Our support service is available for any server-related issues, and the pre-installed software. When you'd like to receive support for third-party applications, you can consider acquiring the Managed Services upgrade that we provide for all the plans.